When you install Sage CRM 7.0 and 7.1 on 2008 R2 or SBS 2011 you might have issue : http error 503 service unavailable.

You will notice the CRM App Pool and the CRMRewriter App pool is stopped.

In the Event log you will have an event id : 2282

IIS-W3SV-WP

The  module DLL ‘C:program filesMicrosoftExchanger ServerV14Binkerbauth.dll’ could not be loaded due to a configuration problem. The current configuration only supports loading images built for a x86 processor architecture.

This might occurred with several DLL.

The kerbauth.dll only work 64 bit.

In the applicationHost.config file for IIS (located in C:WindowsSystem32inetsrvconfig). Stop IIS and edited the file. In the globalModules section, add at the end of the line for kerbauth, and added the precondition=”bitness64” attribute as follows:

<add name=”kerbauth” image=”C:Program FilesMicrosoftExchange ServerV14Binkerbauth.dll” preCondition=”bitness64″ />

Those DLL might need the same :

Both were listed in the <isapiFilters> section of the applicationHost.config file:

<filter name=”Exchange OWA Cookie Authentication ISAPI Filter” path=”C:Program FilesMicrosoftExchange ServerV14ClientAccessowaauthowaauth.dll” enabled=”true” preCondition=”bitness64″ />

<filter name=”Exchange ActiveSync ISAPI Filter” path=”C:Program FilesMicrosoftExchange ServerV14ClientAccesssyncbinAirFilter.dll” enabled=”true” preCondition=”bitness64″ />

Restart IIS and CRM.

Hi,

If you have any issue with the Classic Outlook 2010 Plug in, including installation or doesn’t display in Outlook 2010.

Ensure you have MSXML 4.0 Service Pack 2 installed on your computer

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=19662

Choose your language

Download the first Link :

MSXML.msi                        (5.0 MB)

Thanks

Hi,

For users having issue with Sage CRM 6.2 and up. You can follow this instruction :

http://community.sagecrm.com/partner_community/b/hints_tips_and_tricks/archive/2010/08/19/the-error-is-in-the-details-making-sense-of-http-500-errors.aspx

But, I found another issue this issue is related to the UAC control. DISABLE IT and your CRM will work.

to disable UAC :

Start, run, msconfig, Tools Tab, change UAC setting, Launch, Lower the level to the floor, Apply and Reboot the Server.

Thanks,

For those user having issue with File IT / File E-mail (Server not responding).

For now I will need to investigate more closely with Sage, but if you use your External IP and CRM only with the port 443 (SSL). Open up the port 80 was not an option.  The FileIT is not responding even with Outlook 2007 / 2010.

The only way to have this feature working. I needed to edit the registry (use at your own risk)

In the registry :

HKEY_CURRENT_USERSOFTWARESAGEEXCHANGE OUTLOOK PLUGIN

Update the 3 registry key below (Don’t touch the other one)

HTTPS : Reg_DWORD-> update it to  : 0x00000000

ServeurName : REG_SZ -> your_internal_server_name (Netbios)

Port : Reg_DWORD -> 0x00000050

Close Registry and Outlook, Re-Open Outlook,

You are good to GO.

FYI : You can only do your file e-mail internally or over VPN.

Hi,

After a migration from Exchange 2007 to 2010. The Exchange integration was broken with Sage CRM 7.1

After many hours of research, even if you recreate everything from scratch according to the Sage documentation,  *User, Exchange User Rights, WebServices Testing … reinstallation of CRM, manually edit the integration nothing was working.

To have this re-enable properly, Go to :

Administration -> System behavior -> Turn OFF the option : Use exchange Server Integration.

IIS Reset

Administration -> System behavior -> Turn ON the option : Use exchange Server Integration.

Go to your Exchange Integration, reenter your information according to the Sage CRM documentation and your good to go.

Thanks to Sage Technical Support for not knowing this information ! This gave me an headache for couple  of hours.